Working with the MistServer team

The MistServer approach is quite different from what is common in the media business. We don’t have any hidden costs, we don’t charge extra for specific features, and we prefer company-wide licenses instead of per-server licenses. We don’t use call centers and there is no second or third line support: all our calls are immediately answered by an engineer that works on the software’s development.

This direct communication means that we are able to take practical feedback as well as feature requests from our users and keep these in mind as the software evolves and improves. MistServer releases on an approximate quarterly release schedule (4 major releases per year), with beta versions available if you’re interested.

We understand the difficulty of getting started with media, which is why we provide extra help to new users to make sure they have a great start (or, a great transition to our technology). We also regularly write articles with examples on how to set up common configurations using MistServer, with clear explanations that are easy to follow along.

Our licensing options aren’t set in stone either. We have preferred models that we like to use, but we routinely provide custom licenses tailor-made to fit the needs of a specific customer. Tell us what you’re planning to use MistServer for, and we will always find a suitable offer for you.

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MistServer IRC channel

You're welcome to join us on our IRC channel at irc.libera.chat#mistserver. While mostly used for technical discussions any one is free to ask any type of question. Some of our team are active in the IRC, but depending on the time posted it might take us a while to get back to you. Note: the old Freenode channel is no longer in use, and no longer has any official presence.

MistServer Phone numbers

You're welcome to call us on either our American or Dutch phone number. Both will reach our development team in The Netherlands.

You can reach us between 9:00 and 17:00 CET on any workday. This is between and in your time zone.

The current time is outside of our business hours.

Country	Number
U.S.A.	+1 408 677 5212
Netherlands	+31 10 8080 619

MistServer street address

You can reach MistServer by mail if you'd like. Please make sure you send your package to the right office.

Development and sales office
Amphoraweg 5 2332 ED, Leiden The Netherlands

Tax registration number:	NL853319145B01
Chamber of commerce:	59.104.694
Euro Bank account:	IBAN: LT97 3250 0999 8147 4713 BIC: BARCGB22
USD Bank account:	IBAN: LT97 3250 0999 8147 4713 SWIFT: REVOLT21 Intermediary BIC: BARCGB22
Paypal account:	payment@ddvtech.com
D.U.N.S. Number:	491169238

About us

The MistServer project is maintained and supported by the company DDVTech. DDVTech has its roots in 2009. A media-related project had just failed due to issues with the media server software that was used, and somebody asked “Well, could we have done any better?”. Soon after, MistServer was born. Fast forward a few years, and MistServer has become our core business.

Over the years, DDVTech has grown organically. Never taking on more work than we were confident we could handle ensured our reputation for excellent customer service and a personal approach. You’ll never get stuck talking to a call center with us, nor will you have to deal with sales departments: all support for our software is directly by the people that wrote it. Each and every one of our engineers considers MistServer a matter of personal pride. As a result, all feedback from our users is taken seriously and we always aim for the “correct” solution as opposed to the “quick and dirty”.

MistServer, at its core, is a fresh approach to how a media server should work. Traditionally, media servers were either hulking monolithic monsters or extremely lean minimalist implementations. MistServer follows the Unix principle of having one application for each task, bound together by a Controller application that handles configuration and monitoring. However, MistServer goes a step further still: each connection is handled by a separate process. This is how we achieve the unbeatable level of stability and error recovery that MistServer is known for.

As a product, MistServer is developer-centric. This means it should be seen as a toolkit, empowering you to build any media related project you can envision. Naturally it can be used as a stand-alone solution as well, but it truly shines by becoming completely invisible when tightly integrated. Since there is so much attention to the usage experience for developers and integrators, such integrations are fast and painless.

We’re excited about media and the technology behind it, looking forward to the challenges of the coming years. Will you tackle them with us?